Order Life Process

  HOW TO REQUEST A QUOTE

Quotes may be requested by sending an email to ahquote@americanhydrocarbons.com. This emailbox is monitored by the members of our Customer Service Department who will respond to your request.

  HOW TO PLACE AN ORDER

Orders may be placed by sending an email to ahorder@americanhydrocarbons.com. This emailbox is monitored by the members of our Customer Service Department who will respond to your order.

  HOW AN ORDER IS FULFILLED

  1. Customer send American Hydrocarbons fuel specifications or describes the type of fuel they are looking for and requests a price quotation on that fuel.  If the fuel requested by the customer has never been historically manufactured by American Hydrocarbons, and R&D process must be undertaken to develop the fuel formulation which will add time to the Order-Life-Process.
  2. American Hydrocarbons reviews the purchase order, and if all of the information is correct, enter the order with the published standard lead time listed on the price quotation.
  3. Once specifications are agreed upon, American Hydrocarbons provides the customer with a price quotation based on quantity, current pricing and location.  Price quotations are good for 30 days.
  4. Customer provides a purchase order based on the price quotation.
  5. American Hydrocarbons reviews the purchase order, and if all of the information is correct, enters the order with the published standard lead time listed on the price quotation.
  6. Production manufacturers the fuel within the published lead-times.
  7. A shipping date is scheduled and the customer is notified.
  8. The fuel is either delivered directly to the customer or picked up by the customer’s pre-approved, licensed freight carrier.
  9. Invoice is sent to customer.

  REQUESTING A NEW FUEL FORMULATION

A new fuel formulation may be requested by either downloading the fuel specification information by clicking the button below, or by contacting our Technical Service Department at 832-376-2212. We will be happy to assist you with the development of your fuel specifications.